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They've moved up in our ranking due to our interactions with them and changes they've made recently. They also include Ruby on Rails support, which many others don't at this price point. They're always available via phone or live chat and their support team stays with you until you're satisfied. They even include SSH (secure shell) access at this price!
Overall Price Value
Since they offer unlimited domain support, it's a bargain at this price. They also include one free domain when signing up for a new account. All of their plans include their superior 24x7x365 support.
Reliability & Perfomance
They guarantee a 99% uptime and they don't overload their servers. They monitor the servers closely and watch for potential problems with people running scripts that consume too much cpu and memory. They also run all of their sites on quad core servers and the latest in technology.
Control Panel & Software
All plans come with cPanel and Fantastico. cPanel is the best and easiest control panel out there and Fantastic automatically installs most popular applications with only a few clicks. Want a Wordpress blog? A few clicks later it's installed and running.
Customer Support
They have 24x7x365 live chat and phone support with technicians that truly want to help in any way possible.
Review Summary
The bottom line is this - we'll probably move them up in ranking shortly since they've continually improved their offerings and support. If you know what SSH (secure shell) is, then you know that most providers don't include it with shared accounts (Hostgator does though).
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